Privacy Policy for Max Lab

Effective Date: [20/5/2026]
Last Updated: [30/5/2026]

Max Lab is committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our laboratory services, or access our website.

1. Information We Collect

We may collect the following types of personal and health information:

a. Personal Identifiable Information (PII)

• Full name

• Date of birth

• Address

• Contact details (email, phone number)

• Government-issued identification (e.g., ID card, health card, or insurance number)

b. Health Information

• Medical history

• Diagnostic test results

• Laboratory samples and results

• Physician referrals and reports

• Prescriptions and treatments

• Appointment and visit records

c. Technical Data (when using our website or patient portal)

• IP address

• Browser type

• Operating system

• Access times and pages visited

2. How We Use Your Information

We use your information for the following purposes:

• To provide medical and diagnostic services

• To maintain your medical records

• To communicate with you about your health and appointments

• To comply with legal and regulatory obligations

• For billing, insurance claims, and payment processing

• For internal quality control, audits, and risk management

• For research and educational purposes (only with anonymized data or explicit consent)

3. Disclosure of Information

We do not sell or share your personal information for marketing purposes. We may share your data with:

• Authorized healthcare professionals involved in your care

• Laboratories and diagnostic centers processing your tests

• Insurance providers for billing and claims

• Governmental or regulatory authorities as required by law

• IT service providers for managing secure databases and systems

• Third parties with your explicit consent

4. Data Security

We implement industry-standard safeguards to protect your personal and health information, including:

• Encryption of digital records

• Secure access controls and authentication

• Regular data audits and system monitoring

• Staff training on data privacy protocols

5. Data Retention

We retain your health and personal data for as long as necessary to provide services and comply with legal obligations. Retention periods may vary depending on applicable laws and the type of data.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your medical and personal data

• Correct inaccurate or outdated information

• Request deletion of your data (where legally permissible)

• Restrict or object to certain data processing

• Receive a copy of your health data in a portable format

• File a complaint with a data protection authority

7. Cookies and Website Tracking

If you use our website, we may use cookies and analytics tools to enhance your browsing experience. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.